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FAQ - Services

1) WHY IS IT NOT PRINTING?

If you don’t see your documents printed out, check the following:

  • Make sure your wireless network is set to RIT-KOSOVA or A.U.K-WIR (not A.U.K Campus)
  • Set your printing device to Library_Printer, or LibraryRICOH
  • Make sure you have money on your printing account
  • Ask Library assistant whether there is a paper in the tray
  • If you are still facing problems, please contact IT department.

 

2) CAN I GET THE REFERENCE HELP, IS THAT OFFERED TO US?

Yes. RIT Kosovo (A.U.K) students have few ways to get the reference help:

  • An appointment can be made with the Librarian at RIT Kosovo (A.U.K)
  • We also welcome walk-ins, but keep in mind that during peak and busy periods, a scheduled appointment is the secure way to ensure reference session
  • In case you need help during the after 5PM hours, use the chat box Reference option available at https://library.rit.edu/instruction/meet-your-librarian/american-university-kosovo. When going for this option, please type your name and institution prior to asking a question, this helps Ms. Susan Mee in separating your request from the spams she receives daily.

Contact us

Irwin Metzger Memorial Library
RIT Kosovo (A.U.K)
Phone: +381(0)38 66 00 00
Fax: +381(0)38 608 024
email This email address is being protected from spambots. You need JavaScript enabled to view it.

Location

RIT/A.U.K. Main Building
Rr.Dr.Shpëtim Robaj p.n.
Republic of Kosovo

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