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Students Frequently Asked Questions (FAQ)


 This website will evolve over time and be updated regularly with the latest support services to help set you up for success at RIT Kosovo (A.U.K). Please bookmark this page and check back often for updates.


Student Feedback on Course Adjustment


Student Support for Distance Learning


RIT Kosovo (A.U.K) has taken steps to mitigate the potential spread of Coronavirus (COVID-19), including transitioning all academic instruction to online until further notice.

We understand this may be a stressful time for you. Rest assured our students are at the center of all we do. RIT has made academic continuity a priority, and we’re here to help you transition to online and other modes of learning successfully. As instruction continues, so will all student support services. This site contains the resources and strategies to help you progress toward your academic goals while learning via alternative methods.


RIT encourages you to stay knowledgeable by visiting COVID-19 VIRUS NEWS AND UPDATES  


Academics and Student Support


To minimize the potential impact on a student’s GPA, RIT is giving students the option to select a credit/no credit (or pass/fail) grading rubric. With this option, regardless of the grade you receive, your grades will not impact your GPA.


When is the last date to withdraw from a course?

The course withdrawal date has been extended to the last day of classes. It is important to remember that there could be financial aid implications associated with dropping below full-time status.


How should students turn in assignments?

Students should follow faculty instructions on submitting specific assignments. Students should not drop off assignments or mail assignments. Instead, students can scan documents or use mobile applications to convert the assignment to a PDF and send it electronically. For more information on Microsoft Office Lens/PDF Scan, go to the Apple App Store or the Google Play Store.


Define alternative classroom delivery methods?

Alternative methods for virtual classrooms may include many options, such as online delivery of lectures, teleconferencing, video chats, email, and instant messaging.


What resources are available for students transitioning to alternative delivery methods for coursework?
1.      Getting Started: A Checklist

Here are 5 things you can do now to shift to alternative methods of instruction.

  1. Review your new syllabi.The syllabus that your instructor has loaded into myCourses (or sent to you via alternative method) will likely be different than the syllabus you received at the beginning of the semester. If you have any questions about new due dates or any assignments, contact your instructor. Include the name of your class in the subject line of your email.
  1. Reach out for help and support. Your instructor’s office hours may have changed. Make sure you know when they will be available to talk and answer questions and the best way to contact them (phone, email, Skype, etc.). 
  2. Check your university email. Do this every morning and throughout the day. You may want to set up an email filtering system so your most important emails are easy to spot. 
  3. Stay in Touch. Just because you are learning remotely does not mean you have to be alone. Use online tools such as Zoom or BlueJeans or other virtual meeting spaces to connect with one or more classmates at a time.
2.      Communication is Key

We have all just made a quick adjustment to a new way of doing things. If you run into any difficulties with the course materials, course work, or any new tools that your instructor might be using, contact your instructor right away. They want to hear from you.

Look for your instructor's communication plan in their revised syllabus. What tools will they use to contact you? How often will they be in touch? How quickly will they respond to your questions? If you can't find their contact information or response time to questions in the syllabus, ask your instructor for that information.

Your academic advisor is another resource for you, and will be happy to offer guidance and point you toward additional support.

Be sure to also respond to outreach from your instructors and advisor, whether they contact you through email, myCourses, Starfish, etc. You have an entire team of RIT people who are rooting for you, and supporting you. Now is the time to use them. 

We’re outlining some tips on how to use myCourses and Zoom Video Conferencing here, since many instructors will be using those tools. Keep in mind you may also receive invitations to connect via Google Hangouts, BlueJeans Video Conferencing, and other tools.


Please click here to be redirected to your MyCourse User Guide


Will any semester dates change with this changeover?

No. RITK will complete the semester using the current academic calendar; the last day of classes is April 27. Final exams will take place April 29-May 6.


How will labs be completed?

Faculty members are determining how alternative delivery methods will work for each course. They will communicate to students directly.


Is the Library open? How do I return my books? Can I access Special Collections?

The RITK Library is closed to the public. Access will be restricted to library staff. For more information on library services, resources, and workshops please contact Ivana Stevanovic at This email address is being protected from spambots. You need JavaScript enabled to view it.


Is the Academic Support Center available for student use?

Yes. Beginning on Monday, March 23, the Academic Support Center will be open for online consultations only. Utilizing the BlueJeans platform used for classes, RITK students can make appointments to meet with a writing consultant through chat, video, and shared document functions. Students can make an appointment up to seven days in advance.


What if a student has specific questions about coursework?

Students should communicate with their instructors and academic advisors about their course progress and any concerns they may have as the semester progresses.

Can I still meet with my academic advisor?
Yes, to meet your advisor please schedule a meeting through Starfish go to SIS > Starfish > Academic Advisor > Schedule Appointment > Enrollment Advising > Select "what you need help with" (eg. Academic Planning) > Select time > Select BlueJeans OR Phone call > Submit. Please contact Medina Orana at This email address is being protected from spambots. You need JavaScript enabled to view it. or Shqiponja Bislimi at This email address is being protected from spambots. You need JavaScript enabled to view it. for furthe​r questions.



Students should continue their assignments, and follow guidance from their employers about workplace policies. ​Unless advised by the co-op employer, students should report for new co-op assignments and follow guidance from their employers about work policies. Please contact Arlinda Hajdari at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions.











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